Dr. Amber Bocknek – Case Study

Dr. Bocknek understood that attracting new patients would require an exceptional web presence, including a positive online reputation with Google Reviews. To try to boost her reviews and Google search rankings, she began distributing printed cards at the end of each treatment requesting that her patients go online and leave a positive review about their experience. After months of using this initiative, she realized it was not producing noticeable results.

With the specific goal of boosting her online reputation, it was clear that Review Spark!, our Reputation Management and Review Generation program, was the solution to her problem. Rather than handing out a card that could be easily lost or forgotten, her patients were sent convenient text messages and email requests to provide an online review. This request not only asks the client to complete a review, but also urges them to reach out to the practice if they had a negative experience to give their office the opportunity to address and resolve any negative experiences before they were posted online.

With the specific goal of boosting her online reputation, it was clear that Review Spark!, our Reputation Management and Review Generation program, was the solution to her problem. Rather than handing out a card that could be easily lost or forgotten, her patients were sent convenient text messages and email requests to provide an online review. This request not only asks the client to complete a review, but also urges them to reach out to the practice if they had a negative experience to give their office the opportunity to address and resolve any negative experiences before they were posted online.