WHY REVIEW SPARK?
We live in a connected world. For a business, customers and prospects are connected online and influence each other’s buying decisions. Great customer experience drives retention and improves a business’s online reputation, which in turn accelerates customer acquisition. Review SPARK! connects reputation and customer experience.
The Review SPARK! platform allows businesses to see their comprehensive online review status, i.e. what their customers are saying across all channels.
The Review SPARK! Customer Experience Management platform converts in-moment feedback into swift corrective actions, leading to positive experiences. Review SPARK!’s reputation marketing platform auto-promotes business’ positive reputation across search engines, social media and review sites so they can acquire new customers. End result – higher customer retention and acquisition.
Review SPARK! is fully HIPAA compliant. You can safely and securely use Review SPARK knowing that your patient’s information is protected.
HOW REVIEW SPARK! WORKS:
Generate powerful customer reviews.
To show star ratings in organic search results, Google requires that you generate your own reviews directly from your customers. It’s easier than it sounds. 70% of consumers say they will leave a review if you just ask them to! Review SPARK! makes it easy to fire up your fans and collect reviews from customers — any way you choose.
Stay informed and act on customer feedback.
There’s no shortage of places online where consumers can leave you feedback. And staying on top of it all can seem nearly impossible. Review SPARK! leverages cutting edge technology to pull all your reviews into a single dashboard — so you stay informed in real time.
Engage with customers on their terms.
Review SPARK! makes it easy to continue the conversation, improve relationships with all your customers, and show prospects and customers alike that you’re listening. Not convinced? When you respond to online reviews, customers are 16% more likely to recommend your business.