PATIENT LOYALTY PROGRAM
SPARK’S PATIENT LOYALTY PROGRAMS TURN YOUR PATIENTS INTO RAVING FANS
Everything your practice needs to attract, retain and engage customers.
You’ve worked hard to attract and win new patients, but what are you doing to retain them and keep them coming back to your office? Offering Patient Loyalty Programs will turn your patients into raving fans and increase patient retention and revenue for your practice.
You want to ensure the patients you worked so hard to acquire stay with you, have a great customer experience, and continue to get value from your services.
SPARK’S LOYALTY PROGRAM TURNS YOUR PATIENTS INTO RAVING FANS
Everything your practice needs to attract, retain and engage customers.
You’ve worked hard to attract and win new patients, but what are you doing to retain them and keep them coming back to your office? Offering Patient Loyalty Programs will turn your patients into raving fans and increase patient retention and revenue for your practice.
You want to ensure the patients you worked so hard to acquire stay with you, have a great customer experience, and continue to get value from your services.
WITH A LOYALTY PROGRAM
You have endless opportunities to increase revenue and promote your practice including:
MONTHLY PROMOTIONS
Incentivize patients to try new treatments or services by adding a promotion when they come in! The possibilities are endless with seasonal or limited-time offers.
CROSS-SELLING
Introduce your patients to all the services and treatments you offer. If they don’t hear about it from you, they might not know everything you offer!
MEMBERSHIP SALES
Membership programs are all the rage. Patient Loyalty Programs are a great way to introduce memberships and get more patients signed up.
SPECIAL EVENTS
In office or online, events bring in revenue for your practice. We promote your event to ensure a good turn out. Your Loyalty Program is a great way to invite and incentivize your patients to attend and guarantee success.
FOCUSING ON PATIENT RETENTION HAS MANY BENEFITS:
HIGHER AVERAGE VISIT VALUE
- A high customer retention rate means your patients/customers trust you. That means Increased profits.
- Longtime patients/customers are more willing to branch out and try other products or services from a practice they trust. Higher customer satisfaction increases your profits.
INCREASED REFERRALS
- Loyal patients are more likely to refer your practice to their friends and family and bring you new business.
SELLING TO EXISTING CUSTOMERS IS MORE COST-EFFECTIVE
- It is more cost-effective to retain your patients than to acquire new ones. In fact, it is 7X more expensive to acquire new patients than to keep existing ones.
THE SPARK LOYALTY PROGRAM INCLUDES:
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CUSTOMIZED MONTHLY PROMOTIONS
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2-WAY MESSAGING VIA TEXT/EMAIL
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INTEGRATION WITH EMR BOOKING SYSTEMS
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ANALYTICS DASHBOARD
HERE’S HOW IT WORKS:
PREPARE FOR SUCCESS
Get your patient list ready for action! Our platform will upload all your current patient names, email addresses and phone numbers.
GET YOUR PATIENTS OPTED-IN
We send out your first promotion to get your patients to join your new Loyalty Program. New patients visiting your office can easily join your Loyalty Program by simply scanning the QR code included in the professionally designed display you will receive.
COLLABORATE WITH US
Work with our team to determine promotions you would like to offer your patients. We do the rest! Our team of expert graphic designers and content writers create text and email content that will engage and attract attention to influence your patients to take action.
MONITOR YOUR PROGRAM IN THE DASHBOARD
Gain complete insight into how your Loyalty Program is performing through the member dashboard. Track membership count, new vs. recurring visitors, check-Ins and learn where your members heard about you. This data will help you better understand your audience and give them a positive experience.